SITUATION AND SOLUTIONS TO THE DEVELOPLEMT OF HUMAN RESOURCES QUALITY IN TOURISM OF DONG NAI PROVINCE, VIET NAM

1Nguyen Hoang Phuong, Nguyen Thi Tuyet Mai, and Nguyen Thi Hang

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Abstract:

Dong Nai is a province with a fairly large population density with more than 3.1 million people. This is the region with the most developed industry in Vietnam, so every year, it attracts many people from other provinces to live and work. Besides the demand for work, people in the province have a great demand for tourism and entertainment. In the province, there are 24 tourist resorts, tourist attractions were opened to attract more than 6,000 workers serving in tourist spots and hotels. Over the past 5 years, hotel, tourism and travel enterprises have paid great attention to training human resources, in order to improve the satisfaction of tourists when coming to play and entertain in the area the provincial. On the side of the departments related to the tourism sector, there are programs to support the quality improvement training for this industry. In the future, Dong Nai is evaluated by economists as one of the top regions in the Southern Key Economic Zone. At this point, Long Thanh International Airport is built, bringing a series of commercial, service and tourism projects to be invested and developed, which will bring about the demand for human resources serving the zones, quite large tourist attractions, hotels, tour operators. If businesses in this field timely seize this opportunity to develop to meet the needs of customers, it will create a breakthrough in the tourism business that brings satisfaction to visitors and will also help businesses increase add revenue. Gradually elevate the level of tourism activities. Because according to experts in the tourism field, human resources play a very important role in the province's tourism development.

Keywords:

Dong Nai tourism, human resources in tourism, tourism development

Paper Details
Month10
Year2020
Volume24
IssueIssue 10
Pages5402-5411