Investigating the Impact of Knowledge Management on Organizational Customers' Results (Guilan Regional Distribution Study)

1Seyede Fatemeh Ghorashi, Bagher Bagherian Kasegari


KM is a comprehensive approach to identifying, capturing, retrieving, sharing, and evaluating an organization's information assets and affecting the organization's various dimensions. The purpose of this study was to examine the efficacy between knowledge management components and organizational customer outcomes. The target community of the present study is the regional water customers in Guilan province. All organizational customers were counted in 31 cases and information was collected through a standard questionnaire in the second half of the year of 1397. This research is applied in terms of the purpose and the correlation method has been used to test the hypotheses. The results showed that among the components of knowledge management, knowledge acquisition component with a correlation coefficient of 62.6%, knowledge transfer component with a correlation coefficient of 51.8, knowledge creation component with correlation coefficient of 49.6 and knowledge retaining component of 45.6%, and the component of knowledge application with correlation coefficient 51.5 has a positive and significant relationship with organizational customer outcomes. Also, from the viewpoint of Guilan Provincial Regional Water Users, all aspects of knowledge management in this organization have a relatively favorable situation. The average value obtained for variables is: acquisition of knowledge equal to 2.339; knowledge preservation equal to 2.414; knowledge transfer 2.446; knowledge creation 2.496; knowledge application 2.322; and finally, the results of organizational clients were 2.374.


knowledge management, organizational customers, knowledge creation, knowledge transfer, knowledge acquisition, knowledge preservation, knowledge application.

Paper Details
IssueIssue 4