Influence of Lecturers Perception of Internet Service Quality in Nigeria Higher Education

1Azidah Abu Ziden, Adu Emmanuel Ifedayo* and Aziah Binti Ismail

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Abstract:

Internet service quality is a factor in Nigeria higher education that holds several challenges for lecturers. This study adopted and adapted a service oriented framework to examine factors influencing lecturers perceived internet service quality (LPISQ). Hence, this research considered the influence of lecturers perceived internet service (LPIS) and lecturers expected internet service (LEIS) on lecturers’ perceived internet service quality (LPISQ). The reason being that expected service and perceived service influences perceived service quality in the service oriented framework introduced in this study. This study involved quantitative methods, which utilised survey approach. This study gathered one hundred and thirteen (113) questionnaire responses. This study result showed that lecturers perceived internet service (LPIS) is a significant influence of lecturers perceived internet service quality (LPISQ). However, lecturers expected internet service (LEIS) was insignificant influence of lecturers’ perceived internet service quality (LPISQ). This study hypothesis was tested at .05 level of significance. Based on this study findings the relevant conclusion was made.

Keywords:

Lecturers, Internet, Service, Quality, Higher Education.

Paper Details
Month3
Year2020
Volume24
IssueIssue 5
Pages506-515