TRANSFER INFORMATION TECHNOLOGY SERVICES OF DATA ON GO JEK ONLINE APPLICATIONS USING FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V3 (ITIL V.3) DOMAIN SERVICE OPERATION

1Shofa Shofia Hilabi Hilabi, Euis Nurlaelasari, Sunjana

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Abstract:

Go Jek is an online transportation through booking application. The Go Jek application can be downloaded on Android smartphones & iPhones. Go Jek As a means of transportation that is widely used by the people of Indonesia, Gojek online services Indonesia offers a variety of alternative services that are available in various major cities in particular in order to assist the community in carrying out their daily activities, such as work activities, lectures, traveling, ordering food, trading etc. In the Go Jek online service, all user memory and software is actually not located on the computer but is integrated directly using the cloud system with a computer intermediary as well as with a connection or internet connection. What services are contained in the Go Jek application and how is the data transfer process in the Go Jek application a problem in this study. The purpose of this study is to implement Data Transfer Services within the ITIL Domain Operation Service framework. The information technology service method used is ITIL (Information Technology Infrastructure Library) is a Franework in transforming Information Technology services which contains a series of concepts and techniques for managing infrastructure, developing, and operating information technology (IT). ITIL (Information Technology Infrastructure Library) contains an IT discipline framework in terms of IT service functions. The results of this study are an Information Technology service framework application Go Jek.

Keywords:

Go jek, IT, ITIL (Information Technology Infrastructure Library), Framework

Paper Details
Month1
Year2020
Volume24
IssueIssue 1
Pages8708-8718