The Effects of Task Based Language Teaching (Tblt), Organizational Culture & Effective Feedback Towards the Successfulness of Tourism Industry of Cirebon Town: A Study in Kacirebonan Palace Tour Guide Companies
1Yan Hardiansyah, Toni Ari Wibowo, Dadang Dally
The English language skills of tour guides in a tourist destination are the language skills that should now be owned by tour guides where they must be able to deal with visitors both from within and outside the country. This can be seen from how the tour guides explain the historical background, things surrounding the places, even giving directions. This research investigates the English language ability of local tour guides, environment factors and organizational culture factors affect the successfulness of tourism industry at the Cirebon Town one of the tourist destinations. This research proved that due to the lack of learning to speak English; confident when explaining information to visitors in English; proper use of words in English would affect the tourism industry in the town of Cirebon. This research also found the Effective Feedback (EF) perspective and Organizational Culture (OC) perspective affects the successfulness of tourism industry in Cirebon Town.
Task Base Language Teaching (TBLT), Organizational Culture