Analysis of Public Services towards Community’s Satisfaction in Department of Population and Civil Registration of Indonesia

11Fitri Sukmawati, 2Wasifah Hanim

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Abstract:

The purpose of this study is to measure measuring community satisfaction as service users and improving the quality of public service delivery. One of the efforts that must be made in improving Public Services is conducting a Community Satisfaction Survey of service users. The sampling technique used purposive sampling at the Department of Population and Civil Registry of the City of Tangerang, totaling 100 respondents. The processing of the data using Likert scale, converting Community Satisfaction Scale values, Grouping Community Satisfaction Index Data. The results proved that the performance of public services from the Department of Population and Civil Registry of Tangerang City was categorized as good and excellent.

Keywords:

Public services, Civil registration.

Paper Details
Month2
Year2020
Volume24
IssueIssue 2
Pages3027-3030