Need for Training of Verbal Communication Skills in Hotel Management
DOI:
https://doi.org/10.61841/vksmh276Keywords:
Communicative activities, Expectations of Employers, Employee’s needs, Hotel Management Professionals, Hospitality ManagementAbstract
In terms of communication skills, the pupils in the hospitality industry need to be introduced to actual workplace need. Despite its significance, it needs to be given more serious attention by human resource managers, academics and educators in the hospitality management sector, or by hotel practitioners. It is therefore necessary for both managers and potential employees to decide on what should be instilled in the learners as this would train them for the real reception activities of the hotel, which are, in fact, verbal communication skills. Communication skills requirement and the ability to write and speak effectively in English will be given prominence in this sector. It is therefore of great importance to analyse the language of hospitality that includes the verbal communication skills of hotel management practitioners. Hence this paper discusses the verbal communication abilities of the interns who are the hotel's future workers. More often than not, the future hotel-post holders have been criticised for missing this expertise despite the good technical knowledge that they may have had during their courses. Technical knowledge is central and therefore cannot be disputed about its significance as this forms the particular basis from which hoteliers work. Nonetheless, technical knowledge alone makes no distinction between the best graduate student and the rest.
Downloads
References
[1] S. Varela and N. Georgopoulos, “Competition as a Critical Factor of the Strategic Planning of Hotel Businesses,” J. Tour. Res. Hosp., vol. 06, no. 03, 2017.
[2] S. Rahim and F. Tazijan, “Analyzing the Training and Internship Needs Assessment of Verbal Communication Skills amongst Hotel Practitioners,” English Lang. Teach., 2011.
[3] V. Jauhari, “Strategic growth challenges for the Indian hotel industry,” Worldw. Hosp. Tour. Themes, 2012.
[4] C. F. Chiang, “Perceived organizational change in the hotel industry: An implication of change schema,” Int. J. Hosp. Manag., 2010.
[5] A. D. Diamantidis and P. Chatzoglou, “Factors affecting employee performance: an empirical approach,” Int. J. Product. Perform. Manag., 2019.
[6] K.M. Kavita & P. Sharma, “Gap analysis of skills provided in hotel management education with respect to skills required in the hospitality industry: the indian scenario,” Int. J. Hosp. Tour. Syst., 2011.
[7] L. Adams, “Learning a New Skill is Easier Said Than Done,” Gordon Train. Int., 2018.
[8] M. Bruening, A. Z. Udarbe, E. Yakes Jimenez, P. Stell Crowley, D. C. Fredericks, and L. A. Edwards Hall, “Academy of Nutrition and Dietetics: Standards of Practice and Standards of Professional Performance for Registered Dietitian Nutritionists (Competent, Proficient, and Expert) in Public Health and Community Nutrition,” J. Acad. Nutr. Diet., 2015.
[9] G.Gowsalya; and M. A. Kumar, “Employability Skill : A Literature Review,” Int. J. Adv. Res. Comput. Sci. Manag. Stud., 2015.
[10] M. C. G. Davidson and Y. Wang, “Sustainable labor practices? hotel human resource managers views on turnover and skill shortages,” J. Hum. Resour. Hosp. Tour., 2011.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
