TRANSFER INFORMATION TECHNOLOGY SERVICES OF DATA ON GO JEK ONLINE APPLICATIONS USING FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V3 (ITIL V.3) DOMAIN SERVICE OPERATION
DOI:
https://doi.org/10.61841/pdyg8q30Keywords:
Go jek, IT, ITIL (Information Technology Infrastructure Library), FrameworkAbstract
Go Jek is an online transportation through booking application. The Go Jek application can be downloaded on Android smartphones & iPhones. Go Jek As a means of transportation that is widely used by the people of Indonesia, Gojek online services Indonesia offers a variety of alternative services that are available in various major cities in particular in order to assist the community in carrying out their daily activities, such as work activities, lectures, traveling, ordering food, trading etc. In the Go Jek online service, all user memory and software is actually not located on the computer but is integrated directly using the cloud system with a computer intermediary as well as with a connection or internet connection. What services are contained in the Go Jek application and how is the data transfer process in the Go Jek application a problem in this study. The purpose of this study is to implement Data Transfer Services within the ITIL Domain Operation Service framework. The information technology service method used is ITIL (Information Technology Infrastructure Library) is a Framework in transforming Information Technology services which contains a series of concepts and techniques for managing infrastructure, developing, and operating information technology (IT). ITIL (Information Technology Infrastructure Library) contains an IT discipline framework in terms of IT service functions. The results of this study are an Information Technology service framework application Go Jek.
Downloads
References
[1] Arikunto, Suharsimi., 2006. Procedure Research: A Practice Approach, Revised Edition. Rineka Copyright Azhar,
[2] Bailey, JE, and Pearson, SW "Development of a Tool for Measuring and Analyzing Computer User Satisfaction,"
Management Science.
[3] Bentley, Lonnie D and Jeffery L Whitten. 2007. System Analysis and Design For The Global Enterpis. Seventh
Edition. New York: McGraw-Hill
[4] Hartono, Jogiyanto, 2007. Success Model of Information Technology Systems. Yogyakarta: Andi
[5] Eko Indrajit Richardius, 2000. Management Information Systems and Information Technology, Jakarta: PT Elex
Media Gramedia Group Komputindo
[6] Hadi, Sutrisno., 2000. Methodology Research. Yogyakarta
[7] Handayaningrat., 1989. Conflict management. Gramedia Pustaka. Jakarta
[8] Mcleod, Raymond, 2001, the management information system, Prenhallindo, Jakarta
[9] Jogiyanto, HM. 2008. Behavioral-Information Systems Revised Edition. Yogyakarta
[10] Jonathan Sarwono. 2006. Quantitative and Qualitative Research Methods. Pertama.Graha edition of Science:
Yogyakarta.
[11] Khrisbianto Andi, 2005. Information Systems. Bandung: Informatics.
[12] Rile Rizky, 2017, "Quality Mobile Applications Go Jek Di Surabaya Among Peoples", FISIP Airlangga University
in Surabaya.
[13] Satori, and Komariah THIS NOTE, Aan. 2009. Qualitative Research Methodology. Alfabeta. Bandung.
[14] Siagian, Sondra P., 2007. Human Resources management. Earth Literacy. Jakarta.
[15] Sugiyono. 2009. Quantitative and Qualitative Research Methods. CV.Alfabeta: Bandung.
[16] Sukmadinata, Nana Syaodih., 2006. Methods of Education. Bandung: Teen Rosda paper
[17] 17. Sulianta, F., Heryono, H., Zulpratita, U.S., Yuliani, S., Rosita, A., Laksana, E.A., Different Kinds of Modern Technique to Develop Various Information System, International Journal of Advanced Science and Technology, Vol. 28, No.6, (2019), pp.68-75.
[18] Susanto, 2007, management information system, Lingga Jaya, Bandung.
[19] Tulas Oktaviana, 2016, "Analysis Gojek Applications by Using methods of Usability", SEMNASTIK Palembang.
[20] 17.Yakub., 2012. Introduction to Information Systems. Graha Science. Yogyakarta
[21] Omar, Hussein ,. 2008. Research Methodology For Thesis and Thesis Business. King Grafindo Persada. Jakarta.
[22] Bambang P (2015) ANSWERS ABOUT THE PHENOMENON OF GO-JEK. [Accessed on July 1, 2016] .http:
//business-law.binus.ac.id/2015/07/30/menjawab-seputar-fenomena-gojek. Retrieved on May 4, 2016.
[23] Implementation Guidelines for Research and Community Service College Edition XII In 2018 the Directorate of Research and Community Service, the Directorate General of Strengthening Research and Development of the Ministry of Research, Technology and Higher Education.
[24] Bargh, JA & McKenna, KYA (2004). The Internet And Social Life. Annual Review of Psychology.
Downloads
Published
Issue
Section
License
Copyright (c) 2020 AUTHOR
This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
