A study on the Impact of Management Information Systems on Quality of Service provided at OCMT
DOI:
https://doi.org/10.61841/xnqmdx53Keywords:
Higher Education Institutions (HEI’s, Management Information Systems, Quality of Service (QoS), Information Technology, Computer, OCMT (Oman College of Management & Technology)Abstract
The dependency level of the Higher Education Institutions (HEI’s) over the MIS is gradually increasing in the present scenario. This has made us to carry out a research at OCMT (Oman College of Management & Technology) to study the impact of MIS over the quality of service from the perspective of academic and administrative staff members. To establish this study, we developed a survey questionnaire and distributed to the staff of OCMT, Sultanate of Oman via an online survey mechanism. The analysis of survey questionnaire results are submitted to the college for enhancing the quality of the system by considering the indicators and the results.
Downloads
References
1. H. S. Ensour and T. M. Alinizi, “The Impact of Management Information systems(MIS) Technologies on the quality of Services provided at the university of TABUK,” Int. J. Netw. Secur. Its Appl., vol. 6, no. 2,
pp. 1–20, 2014, doi: 10.5121/ijnsa.2014.6201.
2. A. Samer and M. Rawan, “Evaluating the Role of Management Information System Characteristics in Managerial Decision-Making: A Study of Mutah University,” Int. J. Acad. Res. Bus. Soc. Sci., vol. 8, no. 5, pp. 183–194, 2018, doi: 10.6007/ijarbss/v8-i5/4094.
3. K. C. Laudon and J. P. Laudon, Management Information Systems Managing The digital Firm Thirteen Edition Global Edition (SIB). 2014.
4. T. Dinesh and V. R. Ragel, “The Impact of Management Information System on Employee Performance,” vol. 01, no. 04, pp. 1–13, 2015.
5. L. F. Pitt, R. T. Watson, and C. B. Kavan, “Service Quality : A Measure of,” vol. 19, no. 2, pp. 173–187, 2016.
6. T. C. Kahveci, Ö. Uygun, U. Yurtsever, and S. İlyas, “Quality Assurance in Higher Education Institutions Using Strategic Information Systems,” Procedia - Soc. Behav. Sci., vol. 55, pp. 161–167, 2012, doi: 10.1016/j.sbspro.2012.09.490.
7. M. Babaei, B. Branch, and J. Beikzad Banab branch, “Management information system, challenges and solutions,” Eur. Online J. Nat. Soc. Sci., vol. 2, no. 3, pp. 374–381, 2013.
8. S. Nowduri, “Management information systems and business decision making: review, analysis, and recommendations,” J. Manag. Mark. Res., pp. 1–8, 2011.
9. Y. Abdulkareem, a T. Alabi, C. O. Fashiku, and O. P. Akinnubi, “Management Information System and Senior Staff Job Performance in Polytechnics , Kwara State , Nigeria,” vol. 3, no. 5, pp. 60–66, 2012.
10. P. Meel, “Application of Management Information Systems for Business Decision Making : Review , Study and Suggestions,” vol. 8491, no. 2006, pp. 18–21, 2012.
11. T. Davenport and J. Sbort, “The New Industrial Engineering: Information Technology And Business Process R ...,” Management, vol. 31, no. 4, pp. 11–27, 1990.
12. S. Nowduri and S. A.-D. DBA, “Management Information Systems and Its Support to Sustainable Small and Medium Enterprises,” Int. J. Bus. Manag., vol. 7, no. 19, pp. 125–131, 2012, doi:
10.5539/ijbm.v7n19p125.
13. B. C. Onuoha, D. Student, R. State, and R. State, “Information System Management and Organizational Effectiveness of Banks in Rivers State,” vol. 4, no. 7, pp. 1–20, 2018.
14. G. Dantes and Z. Hasibuan, “The Impact of Enterprise Resource Planning (ERP) System Implementation on Organization: Case Study ERP Implementation in Indonesia,” IBIMA Bus. Rev. J., no. July 2010, pp. 1–10, 2010, doi: 10.5171/2011.210664.
15. S. G. Gikang, “Role of Management Information Systems on Strategic Decision Making among Tea Factories in Kenya,” Jomo Kenyatta Univ. Agric. Technol., vol. 7, no. 2, pp. 415–432, 2016.
16. Y. Hasan Al-Mamary, A. Shamsuddin, and N. Aziati, “The Relationship between System Quality, Information Quality, and Organizational Performance,” Int. J. Knowl. Res. Manag. E-Commerce, vol. 4, no. 3, 2014.
17. “Kaiser, M.G. and Ahlemann, F. (2010) Measuring Project Management Information Systems Success—Towards a Conceptual Model and Survey Instrument. Proceedings of the 18th European Conference on Information Systems, Pretoria, 1 January 2010, 1-12. - References - Scientific Research Publishing.” [Online]. Available:
https://www.scirp.org/(S(lz5mqp453edsnp55rrgjct55))/reference/ReferencesPapers.aspx?ReferenceID=1 530253. [Accessed: 11-May-2020].
18. S. K. Lee and J. H. Yu, “Success model of project management information system in construction,” Autom. Constr., vol. 25, pp. 82–93, Aug. 2012, doi: 10.1016/j.autcon.2012.04.015.
19. A. Kroll, “Exploring the link between performance information use and organizational performance: A contingency approach,” Public Perform. Manag. Rev., vol. 39, no. 1, pp. 7–32, Jan. 2016, doi: 10.1080/15309576.2016.1071159.
20. S. Mehrotra, D. Indrakumar, and V. Saxena, Management Information System (MIS) of Indian Government’s Flagship Programmes: Are they an adequate monitoring tool?, no. 5. 2012.
21. Y. Hasan Al-Mamary, A. Shamsuddin, and N. Aziati, “Factors Affecting Successful Adoption of Management Information Systems in Organizations towards Enhancing Organizational Performance ,” Am. J. Syst. Softw., vol. 2, no. 5, pp. 121–126, 2014, doi: 10.12691/ajss-2-5-2.
22. D. Andrews, B. Nonnecke, and J. Preece, “Conducting Research on the Internet : Online Survey Design
, Development and Implementation Guidelines,” Int. J. Hum. Comput. Interact., vol. 16, no. 2, pp. 185–210, 2003, doi: 10.1207/s15327590ijhc1602_04.
Downloads
Published
Issue
Section
License

This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
