Quantitative indicators model for universities activity quality assessment
DOI:
https://doi.org/10.61841/grkchf77Keywords:
university, quality management system, , key performance indicators, functional and process approachesAbstract
The study examines the key sphere of higher education aimed at improving the quality and relevance of higher education; outlines which external quality assurance systems and major ratings currently exist in higher education, how these systems and rankings function, what consequences can be identified; critically compares quality guarantees and ratings; studies methodological approaches to the formation of an integrated system for assessing the achievement of target indicators of the university. Based on the analysis possible policy options regarding quality approaches are presented. An estimation model of the training activity based on the numerical index and a set of target indicators is presented.
Downloads
References
[1]. GOST R ISO 9001-2015 The management quality’s systems. Requires. Retrieved from: http://www.internet-law.ru/gosts/gost/60764/
[2]. GOST R ISO 9004-2010 Menedzhment dlia dostizheniya ustoichivogo uspeha organizatsii. Podhod na osnove menedzhmenta kachestva [Management for the achieving a success of organization. The approach based on the quality’s management]. Retrieved from: https://fintender.ru/star/gost/r-iso-9004-2010
[3]. Baranov A. V., & Tyukavkin I. N. (2014). Mechanismy ogranicheniya opportunisticheskogo povedeniya v Rossii [The mechanisms of delimitation of the opportunistic behavior in Russia] Viestnik SamGU [The journal of Samara’s State University], 8(119), 66-69.
[4]. Grigorash, O. V. (2018). O pokazateliah otsenki effectivnosti deyatelnosti vuzov [About the indicators of the assessment of efficiency of higher educational institutions’ activity]. Politematicheskii setevoi electronnyi zhurnal Kubanskogo gosudarstvennogo agrarnogo universiteta [The polythematic web-journal of the Kuban State Agrarian University], Krasnodar, 01(095), article ID: 0951401035.
[5]. Eliferov, V. G., & Riepin, V. V. (2015). Bizness-protsesy: Reglamentatsiya i upravleniye: uchebnik [The business processes: Regulation and Governance], Moscow, INFRA Pub.
[6]. Ivanchenko, I. V. (2016). Problema povisheniya kachestva obrazovaniya v vuze [The problem of the improving of the quality of education in the higher educational institution] Molodoy ucheniy [Young scientist], 5(1), 18-21.
Retrieved from: https://moluch.ru/archive/109/26315/
[7]. Cowen, M., & Verney, D. (2017). 7 principles of the governance of process. Business Excellence, 5, 46-49.
[8]. Molvinski, A. (2010). Kak razrabotat sistemu kluchevih pokazatelei deyatelnosti [How to invent the system of the key indicators of activity]. Retrieved from: http: //gaap.ru/articles/77178/
[9]. Novikov, M. V. (2010). Optimizatsiya bizness-processov; marketing ili logistika [The optimization of business-processing: marketing or logistics]. Retrieved from: http://masters.donntu.org/2010/fknt/sychyova/library/article1.htm
[10]. Minutes of the Board of the monitoring of the state higher educational institutions. (2017). Retrieved from: https://normativ.kontur.ru/document?moduleId=1&docum entId=265668
[11]. Veretennikova, O. B., Drantusova, N. V., Kliuyev, A. K., Knyazev, E. A., Kortov, S. V., & Maydannik, V. I. (2017). Razrabotka strategii obrazovatielnogo uchrezhdeniya. Metodicheskiye rekomendatsyi. [Strategy development of the higher educational institution. Practice recommendations]. Ekaterinburg, 408.
[12]. Trubilin, A. I., & Grigorash, O. V. (2018). Sistema otsenki kachestva deyatelnosti prepodavateley I kafedry vuza [The system of evaluation of the quality of professors and department of the higher educational institution activity]. Viestnik vysshey shkoly [The higher school journal] Alma mater, 2, 60-64.
[13]. Hvyla-Olinter, N. A. (2016, Jan 8). Obrazovaniye – kachestvennoye ili zlokachestvennoye [Education – hight-quality, or malignant?] Retrieved from: http://rusrand.ru/docconf/obrazovanie-kachestvennoe-ili-zlokachestvennoe
[14]. Aleamoni, L. M. (2017). Student rating myths versus research facts from 1924 to 1998. Journal of Personnel Evaluation in Education, 13, 153-166.
[15]. Beran, T., & Violato, C. (2015). Rating of university teacher instruction: How much do student and course characteristics really matter? Assessment and Evaluation in Higher Education, 30, 593-601.
[16]. Borden, V., & Bottrill, K. (2014). Performance Indicators; Histories, Definitions and Methods. New Directions for Institutional Research, 82, 5-21.
[17]. Bormans, M. J., Brouwer, R., In’t Veld, R. J., & Mertens, F. J. (2017). The role of performance indicators in improving the dialogue between government and universities. International Journal of Institutional Management in Higher Education, 11(2), 181-193.
[18]. Cabrera, A. F., Colbeck, C. L., & Terenzini, P. T. (2015). Developing performance indicators for assessing classroom teaching practices and student learning: The case of engineering. Research in Higher Education, 42(3), 327-352.
[19]. Centra, J. A. (2017). Reflective faculty evaluation. San Francisco: Jossey-Bass.
[20]. Chalmers, D., Lee, K., & Walker, B. (2018). International and national indicators and outcomes of quality teaching and learning currently in use. Carrick Institute for Learning and Teaching in Higher Education Ltd, Sydney, NSW.
[21]. Guthrie, J., & Neumann, R. (2007). Economic and non-financial performance indicators in universities. Public Management Review, 9(2), 231-252. https://doi.org/10.1080/14719030701340390
[22]. Harris, K. L., & James, R. (2016). Facilitating reflection on assessment policies and practices: A planning framework for educative review of assessment. Studies in Learning, evaluation, Innovation and Development, 3(2), 23-36.
[23]. Marginson, S., & van der Wende, M. (2017). Globalisation and Higher Education. Education Working Paper 8,
OECD, pp.1-85. Retrieved December 8, 2019 from http://www.cshe.unimelb.edu.au/research/pubs.html
[24]. Pascarella, E. T., Palmer, B., Moye, M., & Pierson, C. T. (2017). Do diversity experiences influence the development of critical thinking? Journal of College Student Development, 42(3), 257-271.
[25]. Smart, J. C., Feldman, K. A. & Ethington, C. A. (2017). Academic disciplines: Holland’s theory and the study of college students and faculty. Nashville, TN: Vanderbuilt University Press.
[26]. Application of distributed computing in developing architecture of intelligent information system for automated stock exchange trading Reizenbuk, K., Sarapulova, T., Shchedrin, S., Shchedrina, I. 2019 Journal of Advanced Research in Dynamical and Control Systems (https://orcid.org/0000-0003-0516-5659)
[27]. Solovyeva E. Behavioural nonlinear system models specified by various types of neural networks // Journal of Physics: Conference Series (JPCS). International Conference on Information Technologies in Business and Industry 2018, 18–20 January 2018, Tomsk, Russian Federation.– 2018.– Vol. 1015, Mathematical simulation and data processing.– 032139, pp.1–6. DOI: 10.1088/1742-6596/1015/3/032139
[28]. Solovyeva E.B. Neural networks as nonlinear compensator models for digital communication systems // IVESC-ICEE-ICCTPEA-BDO-2014 Proceedings, International Conference on Computer Technologies in Physical and Engineering Applications, 30 June – 4 July, 2014, St.-Petersburg, Russia, p.174–175. DOI: 10.1109/ICCTPEA.2014.6893342
Downloads
Published
Issue
Section
License

This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
