Understanding Knowledge Sharing Barriers in Indian Health Care Sector: A Qualitative Inquiry

Authors

  • Murale Venugopalan Associate Professor,Department of Management,Amrita Vishwa Vidyapeetham, Kochi, Indi Author
  • Ajay GhoshK S Associate Professor,Department of Management,Amrita Vishwa Vidyapeetham, Kochi, Indi Author
  • Avinash S IInd Year MBA,Department of Management, Kochi,Amrita Vishwa Vidyapeetham Author

DOI:

https://doi.org/10.61841/7gdv1d22

Keywords:

Knowledge sharing, Health care, Barriers to Knowledge sharing, Knowledge, Transfer, India

Abstract

In todays information world the medical field is undergoing though a series of burgeoning changes. This has led to a situation where diagnosis and treatment interventions are affected by information shared between various members of a medical team comprising of physicians and other health care professionals.This paper investigates how information exchange occurs between various health care professionals and on barriers in sharing knowledge . This paper discusses on two type of knowledge : implicit and explicit in nature. The researchers have adopted a qualitative approach to identify knowledge enablers and barriers in health care setting. The study helped in identifying that communication and trust were essential in facilitating teamwork across diverse organizations (or entities).Further it add that . Miscommunication may lead to misunderstandings affecting task management, workflow, and, eventually, care of patients. Two ways of solving the communication barrier are by turning implicit knowledge into explicit knowledge and by organizing seminars to various parties on the topic.

 

Downloads

Download data is not yet available.

References

1. Abidi, S. S. R. (2007a). Healthcare knowledge sharing: purpose, practices, and prospects. In Healthcare Knowledge Management (pp. 67–86). Springer.

2. Abidi, S. S. R. (2007b). Healthcare knowledge sharing: purpose, practices, and prospects. In Healthcare Knowledge Management (pp. 67–86). Springer.

3. Abidi, S. S. R. (2007c). Healthcare knowledge sharing: purpose, practices, and prospects. In Healthcare Knowledge Management (pp. 67–86). Springer.

4. Asemahagn, M. A. (2014). Knowledge and experience sharing practices among health professionals in hospitals under the Addis Ababa health bureau, Ethiopia. BMC Health Services Research, 14(1), 431.

5. Benedict, A. J., Chafac, M. N., Vallette, M. A., & Caldwell, B. S. (2011). Context metadata and task coordination among healthcare professionals. IIE Annual Conference. Proceedings, 1.

6. Castro, C. M., Wilson, C., Wang, F., & Schillinger, D. (2007). Babel babble: physicians’ use of unclarified medical jargon with patients. American Journal of Health Behavior, 31(1), S85–S95.

7. Chen, M., & Lin, C. (2013). Assessing the effects of cultural intelligence on team knowledge sharing from a socio-cognitive perspective. Human Resource Management, 52(5), 675–695.

8. Davenport, T. H., & Prusak, L. (2000a). Working Knowledge: How Corporations Manage What They Know, Harvard Business School Press, Boston, MA.

9. Davenport, T. H., & Prusak, L. (2000b). Working Knowledge: How Corporations Manage What They Know, Harvard Business School Press, Boston, MA.

10. Davenport, T. H., & Prusak, L. (2000c). Working Knowledge: How Corporations Manage What They Know, Harvard Business School Press, Boston, MA.

11. Dessie, G. (2017). Knowledge Sharing Practice and Associated Factors Among Health Care Workers at Public Hospitals in North Shoa, Amhara. American Journal of Health Research, 5(5), 149–153.

12. Fennessy, G., & Burstein, F. (2007). Role of information professionals as intermediaries for knowledge management in evidence-based healthcare. In Healthcare Knowledge Management (pp. 28–40). Springer.

13. Freed, M., & Collins, G. (1994). Adapting Routines to Improve Task Coordination. AIPS, 255–260.

14. Gider, Ö., Ocak, S., & Top, M. (2015). Perceptions of physicians about knowledge sharing barriers in Turkish health care system. Journal of Medical Systems, 39(5), 42.

15. Grant, R. M. (1996a). Prospering in dynamically-competitive environments: Organizational capability as knowledge integration. Organization Science, 7(4), 375–387.

16. Grant, R. M. (1996b). Prospering in dynamically-competitive environments: Organizational capability as knowledge integration. Organization Science, 7(4), 375–387.

17. Grant, R. M. (1996c). Prospering in dynamically-competitive environments: Organizational capability as knowledge integration. Organization Science, 7(4), 375–387.

18. Guo, Y., Qasem, A., Pan, Z., & Heflin, J. (2006). A requirements driven framework for benchmarking semantic web knowledge base systems. IEEE Transactions on Knowledge and Data Engineering, 19(2), 297–309.

19. Harris, M. F., Chan, B. C., Daniel, C., Wan, Q., Zwar, N., & Davies, G. P. (2010). Development and early experience from an intervention to facilitate teamwork between general practices and allied health providers: the Team-link study. BMC Health Services Research, 10(1), 104.

20. Ismail, M. B., & Yusof, Z. M. (2010). The impact of individual factors on knowledge sharing quality. Journal of Organizational Knowledge Management, 13, 1–12.

21. Karamat, J., Shurong, T., Ahmad, N., Waheed, A., & Khan, S. (2018). Barriers to knowledge management in the health sector of Pakistan. Sustainability, 10(11), 4155.

22. Koseoglu, M. A., Bektas, C., Parnell, J. A., & Carraher, S. (2010). Knowledge management, organisational communication and job satisfaction: An empirical test of a five-star hotel in Turkey. International Journal of Leisure and Tourism Marketing, 1(4), 323–343.

23. Kothari, A. R., Bickford, J. J., Edwards, N., Dobbins, M. J., & Meyer, M. (2011). Uncovering tacit knowledge: a pilot study to broaden the concept of knowledge in knowledge translation. BMC Health Services Research, 11(1), 198.

24. Kwok, S. H., & Gao, S. (2005). Attitude towards knowledge sharing behavior. Journal of Computer Information Systems, 46(2), 45–51.

25. Ledford, C. J. W., Villagran, M. M., Kreps, G. L., Zhao, X., McHorney, C., Weathers, M., & Keefe, B. (2010). “Practicing medicine”: patient perceptions of physician communication and the process of prescription. Patient Education and Counseling, 80(3), 384–392.

26. Massingham, P. (2014). An evaluation of knowledge management tools: Part 1–managing knowledge resources. Journal of Knowledge Management.

27. McEvily, S. K., Das, S., & McCabe, K. (2000). Avoiding competence substitution through knowledge sharing. Academy of Management Review, 25(2), 294–311.

28. Nicolini, D., Powell, J., Conville, P., & Martinez-Solano, L. (2008). Managing knowledge in the healthcare sector. A review. International Journal of Management Reviews, 10(3), 245–263.

29. Nonaka, Ikujiro, & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford university press.

30. Nonaka, Ikujirō, & Takeuchi, H. (2007). The knowledge-creating company. Harvard Business Review, 85(7/8), 162.

31. Patil, S. K., & Kant, R. (2014). A fuzzy AHP-TOPSIS framework for ranking the solutions of Knowledge Management adoption in Supply Chain to overcome its barriers. Expert Systems with Applications, 41(2), 679–693.

32. Riege, A. (2005). Three-dozen knowledge-sharing barriers managers must consider. Journal of Knowledge Management.

33. Ryu, S., Ho, S. H., & Han, I. (2003). Knowledge sharing behavior of physicians in hospitals. Expert Systems with Applications, 25(1), 113–122.

34. Singh, M. D., & Kant, R. (2008). Knowledge management barriers: An interpretive structural modeling approach. International Journal of Management Science and Engineering Management, 3(2), 141–150.

35. Smith, R. (1996). What clinical information do doctors need? Bmj, 313(7064), 1062–1068.

36. Sveiby, K. E. (1997). The new organizational wealth: Managing & measuring knowledge-based assets. Berrett-Koehler Publishers.

37. Szulanski, G. (1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic Management Journal, 17(S2), 27–43.

38. von Krogh, G., & Grand, S. (2000a). Justification in knowledge creation: dominant logic in management discourses. In Knowledge creation (pp. 13–35). Springer.

39. von Krogh, G., & Grand, S. (2000b). Justification in knowledge creation: dominant logic in management discourses. In Knowledge creation (pp. 13–35). Springer.

40. von Krogh, G., & Grand, S. (2000c). Justification in knowledge creation: dominant logic in management discourses. In Knowledge creation (pp. 13–35). Springer.

41. Wu, S., Hsiao, L., Cheng, X., Hancock, B., Rekatsinas, T., Levis, P., & Ré, C. (2018). Fonduer: Knowledge base construction from richly formatted data. Proceedings of the 2018 International Conference on Management of Data, 1301–1316.

42. Wyatt, J. C. (2001). 10. Management of explicit and tacit knowledge. Journal of the Royal Society of Medicine, 94(1), 6–9.

Downloads

Published

31.10.2020

How to Cite

Venugopalan, M., S, A. G., & S, A. (2020). Understanding Knowledge Sharing Barriers in Indian Health Care Sector: A Qualitative Inquiry. International Journal of Psychosocial Rehabilitation, 24(8), 9958-9969. https://doi.org/10.61841/7gdv1d22