The Relationship of Work Satisfaction with Nurse Commitments in the Organization of Hospital
DOI:
https://doi.org/10.61841/q6y4mh02Keywords:
job satisfaction, nurses, organizational commitmentAbstract
Nurses play an essential thing in patient caring because they are the first who deal with the patient. Patient satisfaction is a crucial concern in a hospital, so the nurses, who are at the forefront in meeting the demands of the patient, must have a certain level of organizational commitment and excellent job satisfaction. The researcher conducted this study to analyze the job satisfaction and corporate loyalty of nurses in the Premier Hospital of Surabaya and seek the correlation between that two variables. This study used a descriptive-analytic design with cross-sectional. Samples were a nurse at the hospital in Surabaya and were 132 respondents. The instrument used was the Job Descriptive Index, which modified to analyze job satisfaction and Allen and Meyer’s questionnaire to analyze organizational commitment. Analysis of the relationship between the two variables used the Spearman Rank Correlation analysis. The results showed that 88.6 % of respondents have moderate job satisfaction, 9.1 % have higher job satisfaction, and 2.3 % had low job satisfaction. While the organizational commitment of 97.7 % of respondents at a moderate level, 1.5 % at a weak level, and 0.8 % at stable levels. Analysis scored p=0.018. It means that there is a weak correlation between job satisfaction and organizational commitment. The conclusion that there is a weak correlation between job satisfaction and corporate loyalty of nurses in Premier Hospital of Surabaya. Further study should add more factors, which correlates with job satisfaction and organizational commitment.
Downloads
References
[1] E. Hariana, G. Y. Sanjaya, A. R. Rahmanti, B. Murtiningsih, and E. Nugroho, “Penggunaan sistem Informasi manajemen rumah sakit (SIMRS) di DIY,” SESINDO 2013, vol. 2013, 2013.
[2] A. Permana, “Fungsi Sosial Rumah Sakit Berdasarkan Ketentuan Pasal 29 Ayat 1 Huruf F Undang Undang No 44 Tahun 2009 Tentang Rumah Sakit Dikaitkan Dengan Undang Undang No 36 Tahun 2009 Tentang Kesehatan.” Fakultas Hukum (UNISBA), 2016.
[3] E. Sutrisno, “Manajemen Sumber Daya Manusia. Edisi 1. Cetakan Kedua.” Jakarta: Kencana Prenada Media Group, 2010.
[4] M. N. Marina, “Peran Perawat Dalam Menjalankan Keselamatan Pasien Dengan Baik Dan Benar,” 2019.
[5] S. Supartiningsih, “Kualitas Pelayanan an Kepuasan Pasien Rumah Sakit: Kasus Pada Pasien Rawat Jalan,” J. Medicoeticolegal dan Manaj. Rumah Sakit, vol. 6, no. 1, pp. 9–15, 2017.
[6] L. N. Darajat and R. Rosyidah, “Hubungan Budaya Organisasi Dengan Komitmen Organisasi Perawat Bagian Rawat Inap Kelas II Dan III Rumah Sakit PKU Muhammadiyah Yogyakarta,” Kes Mas J. Fak. Kesehat. Masy. Univ. Ahmad Daulan, vol. 6, no. 2, p. 24828, 2012.
[7] F. Luthans, “Organisational Behaviour: Edisi 10,” Yogyakarta ANDI, 2005.
[8] N. North et al., “Nurse turnover: A literature review-An update,” Int. J. Nurs. Stud., 2012.
[9] I. Radne Rimba Putri and E. Maria Rosa, “Analisis Motivasi Kerja Perawat di Ruang Rawat Inap RS PKU Muhammadiyah Yogyakarta Unit II,” J. Ners dan Kebidanan Indones., vol. 3, no. 2, p. 82, 2016.
[10] R. Winasih, Nursalam, and N. D. Kurniawati, “Budaya Organisasi dan Quality of Nursing Work Life Terhadap Kinerja dan Kepuasan Kerja Perawat di RSUD Dr. SOETOMO SURABAYA,” vol. 10, pp. 332–342, 2015.
[11] D. B. Gatot and W. Adisasmito, “hubungan karakteristik perawat, isi pekerjaan dan lingkungan pekerjaan terhadap kepuasan kerja perawat di instalasi rawat inap RSUD Gunung Jati Cirebon,” Jakarta Makara Kesehat., vol. 9, no. 1, pp. 1–8, 2005.
[12] R. Andini, “Analisis pengaruh kepuasan gaji, kepuasan kerja, komitmen organisasional terhadap turnover intention,” Din. Sains, vol. 8, no. 16, 2010.
[13] S. P. Robbins and T. A. Judge, “Perilaku Organisasi Buku 1,” Jakarta: Salemba Empat, 2008.
[14] I. Mardiana, A. V. S. Hubeis, and N. K. Panjaitan, “Hubungan kepuasan kerja dengan turnover intentions pada perawat Rumah Sakit Dhuafa,” J. Manaj. Pengemb. Ind. Kecil Menengah, vol. 9, no. 2, pp. 119– 130, 2014.
[15] S. Naiemaha, A. Abduljabbarsultan, A. Azizirb, I. Ruslan, and Ruswahida, “The relationship between organizational commitment, employee engagement, job satisfaction and turnover intention: Evidences in the malaysian hospitality sector,” Int. J. Adv. Sci. Technol., vol. 28, no. 13, pp. 473–482, 2019.
[16] S.-Y. Chen, W.-C. Wu, C.-S. Chang, and C.-T. Lin, “Job rotation and internal marketing for increased job satisfaction and organisational commitment in hospital nursing staff,” J. Nurs. Manag., vol. 23, no. 3, pp. 297–306, 2015.
[17] A. Johnson, H. Hong, M. Groth, and S. K. Parker, “Learning and development: Promoting nurses’ performance and work attitudes,” J. Adv. Nurs., vol. 67, no. 3, pp. 609–620, 2011.
[18] I. S. Harahap, R. F. Dalimunthe, P. Lumbanraja, and Y. Absah, “The antecedents of job satisfaction and organizational commitment and the effects on the performances of civil servants (PNS) in provincial government of North Sumatera-Indonesia,” Int. J. Appl. Bus. Econ. Res., vol. 14, no. 11, pp. 7559–7573, 2016.
[19] R. Mardiana Yusuf, “The effect of employee ability, hospital’s ethic and leadership on job satisfaction through employee commitment: A study on an Indonesian Type A government hospital,” J. Manag. Dev., vol. 37, no. 1, pp. 40–52, 2018.
[20] P. R. Utami and M. K. Sitohang, “Effect of Organizational Culture Intensity on Job Satisfaction,” J. Adm. Kesehat. Indones., vol. 7, no. 2, p. 116, 2019.
[21] Marbawi, P. Lumbanraja, A. Nurbaity Lubis, and E. Siahaan, “The influence of organizational culture, individual characteristics, and transformational leadership style on the job satisfaction and performance of employees in indonesia,” Qual. - Access to Success, vol. 19, no. 163, pp. 43–46, 2018.
[22] M. I. Taba, “Mediating effect of work performance on reward system effect towards employees’ job satisfaction: A study of banking company in South Sulawesi, Indonesia,” Int. J. Econ. Res., vol. 13, no. 8, pp. 3393–3403, 2016.
[23] E. Siahaan, “Antecedents of employee performance and the influence on employee job satisfaction in banking service sector in Indonesia,” Banks Bank Syst., vol. 12, no. 4, pp. 75–89, 2017.
[24] E. D. W. Nursalam, Yeti Elina, “Analisis kepuasan kerja perawat berdasarkan iklim organisasi,” J. Ners Univ. Airlangga, vol. 5, no. 031, 2009.
Downloads
Published
Issue
Section
License

This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
