THE MEDIATING EFFECT OF SOCIAL SUPPORT ON THE RELATIONSHIP BETWEEN JOB DEMAND AND WORK STRESS AMONG EMPLOYEES IN A SHARED SERVICES COMPANY

The conception of stress was announced to physiology in the 1936 by Hans Selye, who defined it as a non-specific response of the organism to any pressure or demand. Stress has in general have been viewed as a set of neurological and physiological feedbacks that serves an adaptive functionTraditionally, stress research has been oriented toward studies involving the body's reaction to stress and the cognitive processes that influence the perception of stress. The study also aim to contribute to organization management as well as to the existing empirical studies. In organization context, the result of the study should be able to provide additional reference for organization management in order to create a healthier workplace, redesigning job functions or workplace structure, plan on workforce, improve morality and productivity among workers. Organization with Shared Services and Outsourcing (SSO) background particularly may have better thought on drafting their strategies with the study results as the reference. On the academic context, this study should be able to provide more data in existing founding, with referring to the relationships between job demands and social support on work stress. Besides, this could be a new and additional input on study of work stress under the local context (Jordan) and with a focus on SSO employees.