The Level of The Educational Quality Improvement Indicators in Private Jordanian Universities from The Perspective of The Academic and Administrative Staff

This study aimed at identifying the level of educational quality improvement indicators in Jordanian private universities from the perspective of the academic and administrative staff. To achieve the objective of the study, the researcher followed the descriptive-analytical approach, examined theoretical literature and previous studies that dealt with measuring the continuous improvement of educational quality in universities. The researcher built a questionnaire consisted of (20) items distributed in four dimensions: planning, implementation, evaluation, and correction. The researcher applied the study instrument to a random stratified sample of the academic and the administrative staff in private Jordanian universities working in the universities of (Irbid National University, Jerash University, Al-Ahliyya Amman University, and ASU University) who are ( 1138), including (396) academic member, and (742) from the administrative staff. The results of the study showed that the level of the educational quality improvement indicators in private Jordanian universities came at a high degree on the overall performance and that the dimension of planning came first. The results also showed that there is a statistically significant difference at the level of statistical significance (α = 0.05) between the two means for the participants responses on the overall items of the study instrument “ the improvement indicators” attributed to the accreditation attribute variable, in favor of universities that have quality assurance. The results also indicated that there is no a statistically significant difference at the level of statistical significance (α = 0.05) between the two means for the responses of the study sample on the overall items of the study instrument “the improvement indicators” due to the variable of the job title (academic staff, administrative staff).