Implementation of Total Quality Management: A Review
Bibhuti B Pradhan
In the current scenario of highly competitive domestic and global business environment, the introduction of the Total Quality Management (TQM) model has become an important business style and a crucial survival strategy for both the manufacturing and service industries, from large to small, to achieve the business target and market value. A good number of large-scale industries have adopted TQM for achieving the company's goal and mission there. Negligible Small and Medium Enterprise (SME) units have however adopted TQM. In developing countries particularly, such as India, though SMEs play an important role in the economic growth of the country and the demand of the growing population, SMEs are still resistant to adopt TQM. As quality is seen as becoming a competitive mandate, many organizations are said to embrace the Total Quality Management (TQM) practice as a strategy for improvement. In this paper, this paperwill discuss the degree to which companies have implemented quality management (QM)- notably TQM. Just as there are businesses arguing that QM benefits them, the methodology is also being increasingly criticized for failing to deliver the expected results, and in the following analysis, Studies which have highlighted this difference of opinion will be reviewed. There have been increasing doubts as to whether partial quality management -and not TQM -is being practiced within organizations. This paper will also examine the difficulties companies may be faced with in their attempts to embrace TQM.
Volume: Volume 23
Issues: Issue 6
Keywords: SMEs, Management, Quality Management, Total Quality Management