Consumers’ Response to Socially Responsible Actions of Corporate: An Experimental Study
DOI:
https://doi.org/10.61841/gzzvqc27Keywords:
Corporate social responsibility,, emotions, scenario based experimental design, PLS based SEMAbstract
Corporate social responsibility has become the buzz-word these days. It has drawn serious attention of the corporate across the globe. In this paper we aim to investigate the type of emotional response that gets generated when an individual is exposed to socially responsible actions of the corporate. Scenario based experimental design was used to manipulate the emotions. Respondents were assigned to the experimental as well as control condition using random sampling. PLS based SEM was used for the purpose of data analyses.
Downloads
References
1. Abdeen, A., Rajah, E., & Gaur, S. S. (2016). Consumers’ beliefs about firm’s CSR initiatives and their purchase behaviour. Marketing Intelligence & Planning, 34(1), 2–18.
2. Algoe, S.B. and Haidt, J. (2009), “Witnessing excellence in action: the ‘other-praising’ emotions of elevation, gratitude, and admiration”, The Journal of Positive Psychology, Vol. 4 No. 2, pp. 105-127.
3. Bartlett, M.Y. and DeSteno, D. (2006), “Gratitude and prosocial behavior: helping when it costs you”, Psychological Science, Vol. 17 No. 4, pp. 319-325.
4. Berger, J. (2013). Contagious. New York: Simon & Schuster
5. Bhattacharya, C. B., Korschun, D., & Sen, S. (2009). Strengthening stakeholder-company relationships through mutually beneficial corporate social responsibility initiatives. Journal of Business Ethics, 85(2), 257–272.
6. Bono, G., Krakauer, M. and Froh, J.J. (2015), “The power and practice of gratitude”, in Joseph, S. (Ed.), Positive Psychology in Practice: Promoting Human Flourishing in Work, Health, Education, and Everyday Life, 2nd ed., Wiley, Hoboken, NJ, pp. 559-576.
7. Chen, T.B. and Chai, L.T. (2010), “Attitude towards the environment and green products: consumers perspective”, Management and Science Engineering, Vol. 4 No. 2, pp. 27-39.
8. Cronin, J. J., Smith, J. S., Gleim, M. R., Ramirez, E., & Martinez, J. D. (2011). Green marketing strategies: an examination of stakeholders and the opportunities they present. Journal of the Academy of Marketing Science, 39(1), 158–174.
9. Ellsworth, P.C. and Smith, C.A. (1988), “Shades of joy: patterns of appraisal differentiating pleasant emotions”, Cognition & Emotion, Vol. 2 No. 4, pp. 301-331.
10. Fischer, A. H., & Roseman, I. J. (2007). Beat them or ban them: the characteristics and social functions of anger and contempt. Journal of Personality and Social Psychology, 93(1), 103–115.
11. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models
12. Froh, J.J., Yurkewicz, C. and Kashdan, T.B. (2009), “Gratitude and subjective well-being in early adolescence: examining gender differences”, Journal of adolescence, Vol. 32 No. 3, pp. 633-650.
13. Fredrickson, B.L. and Branigan, C. (2005), “Positive emotions broaden the scope of attention and thought-action repertoires”, Cognition & emotion, Vol. 19 No. 3, pp. 313-332.
14. Gaur, S. S., & Anand, I. M. (2019). Role of individuals’ virtues in relationship between emotional responses to government’s actions and their consequences. Journal of Management and Governance, 1-38.
15. Gaur, S.S., Vasudevan, H. and Gaur, A.S. (2011), “Effect of market orientation on manufacturing performance: moderating role of firm resources and environmental factors”, European Journal of Marketing, Vol. 45 Nos 7/8, pp. 1172-1193.
16. Grappi, S., Romani, S., & Bagozzi, R. P. (2013). Consumer response to corporate irresponsible behavior: The role of moral emotions and virtues. Journal of Business Research, 66(10), 1814–1821.
17. Gupta, S., Kumar, S., Singh, S.K., Foropon, C. and Chandra, C. (2018), “Role of cloud ERP on the performance of an organization: contingent resource based view perspective”, International Journal of Logistics Management (in press).
18. Haidt, J. (2012), The Righteous Mind: Why Good People are Divided by Politics and Religion, Vintage Books, A division of Random House, New York, NY.
19. Hair, J.F., Hult, G.T.M., Ringle, C. and Sarstedt, M. (2017), A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), 2nd ed., Sage, Thousand Oaks, CA.
20. Hasan, S.F.E., Mortimer, G., Lings, I.N. and Neale, L. (2017), “Examining the antecedents and consequences of gratitude”, Journal of Services Marketing, Vol. 31 No. 1, pp. 34-47.
21. Henseler, J., Dijkstra, T.K., Sarstedt, M., Ringle, C.M., Diamantopoulos, A., Straub, D.W. and Calantone, R.J. (2014), “Common beliefs and reality about PLS: comments on Rönkkö and Evermann (2013)”, Organizational Research Methods, Vol. 17 No. 2, pp. 182-209.
22. Leonidou, C. N., Katsikeas, C. S., & Morgan, N. A. (2013). “Greening” the marketing mix: do firms do it and does it pay off? Journal of the Academy of Marketing Science, 41(2), 151–170
23. Lindebaum, D. and Jordan, P.J. (2012), “Positive emotions, negative emotions, or utility of discrete emotions?”, Journal of Organizational Behavior, Vol. 33 No. 7, pp. 1027-1030.
24. McCullough, M.E., Kimeldorf, M.B. and Cohen, A.D. (2008), “An adaptation for altruism? The social causes, social effects and social evolution of gratitude”, Current Directions in Psychological Science, Vol. 17 No. 4, pp. 281-285.
25. McCullough, M.E., Kilpatrick, S.D., Emmons, R.A. and Larson, D.B. (2001), “Is gratitude a moral affect?”, Psychological Bulletin, Vol. 127 No. 2, pp. 249-266.
26. Morales, A.C. (2005), “Giving firms an ‘E’for effort: consumer responses to high-effort firms”, Journal of Consumer Research, Vol. 31 No. 4, pp. 806-812.
27. Okamoto, S. and Robinson, W.P. (1997), “Determinants of gratitude expressions in England”, Journal of Language and Social Psychology, Vol. 16 No. 4, pp. 411-433.
28. Peloza, J., & Shang, J. (2011). How can corporate social responsibility activities create value for stakeholders? A systematic review. Journal of the Academy of Marketing Science, 39(1), 117–135.
29. Raggio, D.R., Walz, A.M., Godbole, M.B. and Folse, J.A.G. (2014), “Gratitude in relationship marketing: theoretical development and directions for future research”, European Journal of Marketing, Vol. 48 Nos 1/2, pp. 2-24.
30. Raghunathan, R., & Pham, M. T. (1999). All negative moods are not equal: motivational influences of anxiety and sadness on decision making. Organizational Behavior and Human Decision Processes, 79(1), 56–77.
31. Ringle, C. M., Wende, S., & Becker, J. M. (2015). SmartPLS 3. Boenningstedt: SmartPLS GmbH. http:// www.smart pls.com.
32. Roseman, I. J. (1991). Appraisal determinants of discrete emotions. Cognition and Emotion, 5(3), 161–200.
33. Shadish, W. R., Cook, T. D., & Campbell, D. T. (2002). Experimental and quasi-experimental designs for generalized causal inference. Belmont, VT: Wadsworth Cengage Learning.
34. Shaver, P., Schwartz, J., Kirson, D. and O’Connor, C. (1987), “Emotion knowledge: further exploration of a prototype approach”, Journal of Personality and Social Psychology, Vol. 52 No. 6,
pp. 1061-1086.
35. Smith, A. (1976), The Theory of Moral Sentiments, 6th ed., Clarendon Press, Oxford.
36. Stern, P.C. and Dietz, T. (1994), “The value basis of environmental concern”, Journal of Social Issues, Vol. 50 No. 3, pp. 65-84.
37. Tesser, A., Gatewood, R. and Driver, M. (1968), “Some determinants of gratitude”, Journal of Personality and Social Psychology, Vol. 9 No. 3, pp. 233-236.
38. Tsang, J. (2006), “The effects of helper intention on gratitude and indebtedness”, Motivation and Emotion, Vol. 30 No. 3, pp. 198-204.
39. Vining, J. and Ebreo, A. (1992), “Predicting recycling behavior from global and specific environmental attitudes and changes in recycling opportunities”, Journal of Applied Social Psychology, Vol. 22 No. 20, pp. 1580-1607.
40. Xie, C., Bagozzi, R. P., & Grønhaug, K. (2014). The role of moral emotions and individual differences in consumer responses to corporate green and non-green actions. Journal of the Academy of Marketing Science, 4( Add Contributor
Name3), 333–356.
41. Xie.C. & Bagozzi. R.P. (2014) The Role of Moral Emotions and Consumer Values and Traits in the Decision to Support Nonprofits, Journal of Nonprofit & Public Sector Marketing, 26:4, 290-311
Downloads
Published
Issue
Section
License

This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.