Degree of Satisfaction and Its Indicators among Patients Attending to Outpatient Department (OPD) Of Tertiary Care Hospital

Abstract

Patients satisfied with the health services of a specific hospital may tend to visit the hospital reliably and keep up advantageous relationships with health services providers. Study was conducted to assess the degree of satisfaction and its indicators among patients attending to Outpatient Department (OPD) of tertiary care hospital. Methods- A descriptive cross-sectional study design was used. The study subjects 300 out patients were enrolled from outpatient departments A proportional random sampling technique was used. Results- Majority of 120(40%) study participants was in age group of 50 years and above age while 56% were males and 37% were females. Majority of them residing in urban (60%), and belong to Hindus (65%) religion. The majority of the participants (62%) were unemployed. Majority of (54%) participants were newly visiting to hospital and (72%). expecting specialist care from the tertiary care hospital. Majority (42%) of them were utilizing hospital services over a period of 2–5 years followed (32%) by a period of less than 1year. 51% of the participants doesn’t have previous experience of tertiary care hospital. The patients attending OPD were satisfied with Accessibility of the hospital, Display of signage, Management, Physical environment, Physician care and Staff care. The outpatient satisfaction mean score of was 3.98 of 5 (SD = 0.75). There were no associations found between the general characteristics of the study participants and their levels of satisfaction with the hospital. Conclusion- There was overall good patient satisfaction level with the Outpatient Department. The policy makers should focus on correlates of satisfaction namely, accessibility to health facility, physician care and physical environment of health care facility.