S. , Gowri, and Indhumathi C. “Customer Expectation Vs. Satisfaction of Retail Banking Services Offered by Private Sector Banks – An Empirical Study”. International Journal of Psychosocial Rehabilitation 24, no. 3 (May 31, 2020): 1093–1104. Accessed May 22, 2025. https://www.psychosocial.com/index.php/ijpr/article/view/3280.