A. H. Shar, Q. A. Mangi, H. J. Soomro, Z. A. Rajper, and G. A. Khaskheli, “Study of Emotional Dissonance and Service Delivery among the Employees of Banking Sector: A Mediating Effect of Emotional Intelligence and Moderating Effect of E- Banking”, Psychosocial rehabilitation, vol. 24, no. 6, pp. 17492–17503, Jun. 2020, doi: 10.61841/61s8dy93.