Sihombing, Lenti, Astuti Pratminingsih, and Mohd Faizun Mohamad Yazid. 2020. “An Empirical Study on the Effect of E-Service Quality on Online Customer Satisfaction and Loyalty”. International Journal of Psychosocial Rehabilitation 24 (7): 5545-57. https://doi.org/10.61841/zewdk039.