SIHOMBING, Lenti; PRATMININGSIH, Astuti; YAZID, Mohd Faizun Mohamad. An empirical study on the effect of e-service quality on online customer satisfaction and loyalty. International Journal of Psychosocial Rehabilitation, [S. l.], v. 24, n. 7, p. 5545–5557, 2020. DOI: 10.61841/zewdk039. Disponível em: https://www.psychosocial.com/index.php/ijpr/article/view/9990. Acesso em: 10 mar. 2026.