NGO, Vu Minh; HIEU , Vu Minh; MAI , Nguyen Hong. Customer Relationship Management (CRM) Strategies In Small And Medium Enterprises (SMES): A Study In Tourism Industry In Vietnam. International Journal of Psychosocial Rehabilitation, [S. l.], v. 24, n. 6, p. 14078–14087, 2020. DOI: 10.61841/a5zx8e17. Disponível em: https://www.psychosocial.com/index.php/ijpr/article/view/7861. Acesso em: 15 aug. 2025.