APIVAH, Devina; HERTINA, Dede; ABD RAZAK, Anis. SERVICE RECOVERY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: EVIDENCE FROM INDONESIA’S HOTEL INDUSTRY. International Journal of Psychosocial Rehabilitation, [S. l.], v. 24, n. 1, p. 4705–4714, 2020. DOI: 10.61841/qzywzf46. Disponível em: https://www.psychosocial.com/index.php/ijpr/article/view/790. Acesso em: 14 jun. 2025.