SUKMA, Andhi; ROESPINOEDJI, Roeshartono; ROESPINOEDJI, Gusni. THE ROLE OF CUSTOMER EXPECTATIONS, PERCEIVED QUALITY, AND PERCEIVED VALUE IN DEVELOPING SATISFACTION AND CUSTOMER LOYALTY CASE STUDY: SHAMPO PRODUCTS. International Journal of Psychosocial Rehabilitation, [S. l.], v. 24, n. 1, p. 2372–2382, 2020. DOI: 10.61841/01hhjc69. Disponível em: https://www.psychosocial.com/index.php/ijpr/article/view/478. Acesso em: 11 aug. 2025.