Does Generation Y Really Care about Celebrity in Their Purchase? The role of Customer Attitude as A Mediator
Norzaini Binti Saupi, Amran Harun*, Bestoon Othman, Raman Aso Ali and Darbaz Anwer Ismael
Past literature mostly focused on fictitious brand and celebrities to understand their relationship with purchase intention. However, there is a recent call for studies to look at genuine brand and celebrity in the study of purchase behavior. Therefore, this study aims to investigate the influence of a genuine celebrity endorser on customers’ attitude toward a brand and their purchase intention. A total of 200 questionnaires were disseminated to Generation Yaged above 16-years-old. The findings of the current study confirmed that celebrity endorsement dimensions such as trustworthiness and expertise have a positive and significant influence on the attitude and purchase intention among Generation Y. In contrast, the attractiveness of celebrity endorsement has no significant impact on Generation Y attitude toward a brand and purchase intention. The result also indicates a positive relationship between attitude toward a brand and purchase intention. The findings also revealed that attitude toward a brand mediates the relationship between celebrity endorsement and purchase intention among Generation Y. The current study empirically signifies that celebrity plays an important role in shaping Generation Y attitude toward a brand and enhancing their purchase intention in the multi-cultural context of Malaysia. Notably, marketing managers should emphasize the benefit of engaging a celebrity as an endorser for a particular product to their targeted customers.
Volume: Volume 23
Issues: Issue 2
Keywords: Celebrity Endorsement, Purchase Intention, Attitude toward Brand, Generation Y