ARULKUMAR, S.; KRITHIKA, M. Customer Complaint Behavior (CCB) in the Hotel Industry- A Perspective of Chennai Customers. International Journal of Psychosocial Rehabilitation, [S. l.], v. 23, n. 4, p. 1493–1501, 2019. DOI: 10.61841/8btj2863. Disponível em: https://www.psychosocial.com/PSY/index.php/ijpr/article/view/3916. Acesso em: 3 may. 2025.